Friday 22 May
Service health
Account health · live across the enterprise book.
Active brand clients
8
Brands shipped this month
Health · composite
92
OTIF + reliability + engagement
Portal logins · this month
60
Compounding switching cost
On watch
2
Accounts needing soft touch this week
By sector
Beauty + supplements
94
2
Drinks
89
2
Homewares
93
1
Apparel
89
1
Pet + food
91
1
Publishing
95
1
Accounts · health + signal
Click an anchor account to open their brand portal.
96
+1 pt WoW
Aurora Wellness
Anchor accountBeauty + supplements
Capsule-bundle reconfig launched clean after week one wobble. Founder logged in 9× this fortnight — the engagement that compounds.
99.4%
OTIF
14
logins
94
+0.5 pt WoW
Marker Beverages
Anchor accountDrinks
On-trade volumes +12% MoM, off-trade steady. Weekly reporting cadence stuck — CFO opens the portal every Monday at 09:00.
99.1%
OTIF
11
logins
92
flat
Trove Botanicals
Beauty + supplements
Subscription cohort holding. New pack spec rolled to all SKUs — 28g packaging saving per order vs Q1.
98.9%
OTIF
8
logins
89
−1 pt WoW
Tideline Apparel
Soft touchApparel
SS27 launch volumes 2.4× last year. Wave-rebalance booked Monday; founder briefed on the capacity ramp this morning.
97.6%
OTIF
9
logins
93
+1 pt WoW
Hatch & Loft
Homewares
Oversize-pallet pick lane on form. New mid-range collection scaling cleanly — bay-3 storage allocation reviewed Friday.
99.2%
OTIF
5
logins
84
−2 pt WoW
Drift Coffee
Soft touchDrinks
Bundle-picking dip flagged five returns this week. Move to new pack spec should recover 0.6 GP pts by Q3 — call Tue.
96.8%
OTIF
6
logins
91
+0.5 pt WoW
Atlas Pet Foods
Pet + food
Heavy-bag picking lane holding. Two carrier exceptions on the bulk-pet-food route — root-cause review booked.
98.6%
OTIF
4
logins
95
+0.5 pt WoW
Shore Books
Publishing
Backlist throughput steady. New release cycle smooth — author-event logistics piggy-backed cleanly on the existing schedule.
99.6%
OTIF
3
logins
Lane mix · OTIF
- Royal Mail Tracked 2442% · 99.1%
- DPD · Next Day24% · 98.6%
- Evri · standard16% · 97.4%
- Yodel · regional12% · 95.8%
- Pallet network · B2B6% · 99.3%
Evri + Yodel carrying the OTIF dip. Mix-shift proposal sits with carrier review — 4 pts moving to DPD Next Day from the Drift Coffee + Tideline SE-region routes.
Exception heat · last 30 days
Two amber-day clusters — both Drift Coffee East Mids lanes. Pattern recognised, mix-shift booked.