Friday 22 May
Module 4 · Operations cockpit
The layer above the warehouse.
SLA, staff load, top-client profitability, growth constraints that would block £20m → £40m scaling. The portal surfaces; Growth Fulfilment’s ops team acts. All figures placeholder until the engagement’s data-and-APIs phase (weeks 1–4).
SLA · week to date
UK 24hr success
98.7%
+0.01 pt · target 98.6%
Pick accuracy
99.94%
+0.02 pt · target 99.90%
On-time despatch
99.7%
−0.1 pt · target 99.8%
Returns processing
4.2 hrs
+0.3 hrs · target 4.0 hrs
Top 10 clients · profitability · £7.8m combined annualised
Marker Beverages
Reference customerEco-FMCG
£1.8m
28% GP
19,400/wk
Drift Coffee
Supplements
£1.1m
26% GP
14,800/wk
Trove Botanicals
Cosmetics
£980k
29% GP
11,200/wk
Saltrose Skin
Cosmetics
£740k
27% GP
8,900/wk
Pure Foundry
Supplements
£690k
25% GP
9,100/wk
Refill Republic
Eco-FMCG
£580k
24% GP
7,400/wk
Northwild Naturals
Eco-FMCG
£510k
22% GP
6,300/wk
Ironbark Supplements
Supplements
£470k
23% GP
6,900/wk
Lumen Cosmetics
Cosmetics
£440k
26% GP
5,400/wk
Brimstone Wellness
GP watchSupplements
£380k
19% GP
5,100/wk
Staff load · today
FTE utilisation
82%
Warehouse + customer support blended. Up 4 pts vs last quarter.
Pick capacity headroom
13%
Sitting at 87% utilised — within tolerance but trending up week-on-week.
Exceptions today
4
Two on Subcontracted regional routes (Marker Beverages), one supplier delay (PureFoundry inbound), one packaging spec miss.
Adrian’s queue
6 items
Half are bay-3 prep. None blocking despatch tonight.
Growth constraints · top 3
Watch
Pick capacity creeping toward ceiling
Current 87% utilised, trending +1pt / fortnight. Bay-3 rebalance was scheduled for January — bringing it to November buys 14 weeks of headroom.
Watch
Subcontracted regional southern routes underperforming
3.1% late rate on SE postcodes vs 1.4% Royal Mail equivalent. Costing Marker Beverages Trustpilot points and contributing to two open exceptions. Mix-shift proposal sits with Adrian.
Tracking
European network · European network · NL hub commissioning lag
Trove Botanicals + Pure Foundry both rely on NL phase 2 going live by Q4. Forecast slipped 2 weeks; recovery plan is in cadence review on Thursday.