Morning, Sam.

Pick & dispatch accuracy · week-to-date

99.4%

+0.04 pts vs prior weekPeak prep · 12 weeks out · 24 brands onboarded

Twenty-four brands and counting. The Mintsoft-level WMS picks the orders — this layer is what your clients see when they log in. Their stock, their channels, their reputation, their carrier mix. Once their founder has logged in three times, switching gets harder.

Worth tracking

Aurora Wellness · subscription bundle
Go-live Mon
Onboarding · phase 2+£18k MRRIn motion
Tideline Apparel · SS27 launch
Tue 10:00
Capacity review · QBR dueAnchorWatch

Pick & dispatch accuracy

99.4%

Pick accuracy · week-to-date

Above the published headline. Aurora capsule-bundle reconfig is the one watch item — five QA flags this week, root cause is the new SKU bundle picking sequence.

vs prior wk: +0.04 pts
Exceptions: 6 wk

Active brand clients

Brands shipped this month

Three new brands onboarded this quarter — beauty, drinks, pet weighting. Top-3 concentration at 34%, easing year-on-year as the book widens.

Net new Q: +3
Top-3 share: 34%

Returns processing

1.3 days

Median returns turnaround

Down 0.4 days vs Q1. Tideline returns clean; Aurora subscription returns trending up — bundle reconfig the likely driver.

vs Q1: −0.4 days
Returns rate: 1.6%

Packaging waste / order

128 g

Outbound packaging · per order

Down 28 g per order vs same point last year. Move to right-sized mailers on subscription SKUs is the driver — 14 brands now on the new pack spec.

vs yr ago: −28 g
Brands on new pack: 14 / 24

Marketing coordination

Agency deliverables in flight

Three blog posts published last 30 days — only one tied to a commercial outcome so far. Brief queue cleared this morning.

Briefs out: 3
Awaiting QA: 1